Refund Policy

1. General Provisions

This policy describes the terms and procedure for refunding payments for subscriptions and services of MoE SaaS products paid through ECO. The policy has been drafted with regard to the requirements of European Union law on consumer protection and the distance selling of digital content.

By making a payment through ECO, the user confirms that they have read this policy and agree to its terms.

2. Refunds for Standard Payments

If a payment was made using a standard card or bank payment method, the user is entitled to request a full refund within 1 (one) business day of the payment being made.

Refund procedure:

1. A refund request must be sent to support@myi.rs, specifying:
   • the e-mail address used for payment;
   • the name of the service and plan;
   • the date and amount of the payment;
   • the payment method used.
2. The request must be submitted no later than the end of the first business day following the day of payment.
3. If approved, funds are refunded to the same payment method used for the original payment, within the standard processing times of the relevant payment provider (typically 3–14 business days, depending on the bank or operator).
4. Refunds requested after the period specified above (1 business day) are granted solely at the operator's discretion, in particular in cases required by mandatory provisions of EU consumer protection law.

A business day is any day other than Saturday, Sunday, or an official public holiday in the operator's jurisdiction.

3. Cryptocurrency Payments — No Refunds

Payments made in cryptocurrency are non-refundable. The operator does not refund payments made in cryptocurrency under any circumstances, except where a refund is expressly required by a mandatory provision of applicable law.

By paying in cryptocurrency, the user expressly confirms that:

• they were informed of the non-refundable nature of such a payment prior to making it;
• they knowingly waive the standard refund period set out in Section 2 of this policy with respect to this payment method;
• responsibility for the accuracy of the transfer details and amount lies with the user.

4. Cases Not Eligible for a Standard Refund

Regardless of the payment method, refunds are not granted in the following cases:

• the service or subscription has been fully or partially used by the user beyond the minimum extent necessary to evaluate its functionality;
• the refund request was submitted after the deadline set out in Section 2;
• there are indications of fraud, abuse of promotional terms, or violation of the service's terms of use;
• the payment was made in cryptocurrency (Section 3).

5. Technical Failures and Erroneous Payments

In the event of a technical failure (double charge, payment system error) or an obviously erroneous payment, the operator will review a refund request regardless of the payment method used, including cryptocurrency, on a case-by-case basis upon provision of supporting evidence.

6. Contact

All refund-related requests should be sent to: support@myi.rs

The operator undertakes to review the request and respond within a reasonable period not exceeding 14 calendar days.

7. Changes to this Policy

The operator may amend this policy at any time. The current version is always available at /refund-policy. Changes do not apply retroactively to payments already made.